Refund policy

Returns and exchanges

Full-price items purchased from mellowool.com may be returned or exchanged within 30 days of delivery. Contact customer care at hello@mellowool.com with your order number, item and reason before sending anything back. We will confirm eligibility and the correct return address.

Item condition

Keep the item unworn, unwashed and unaltered, with its original tags and packaging, while your request is reviewed. Trying an item on for size is fine; please keep it free from fragrance, makeup, pet hair and other marks.

Return shipping and exchanges

The first US size or colour exchange is free. A prepaid US return label for a refund costs $8, deducted from the refund. International customers arrange and pay for return shipping. Original expedited or international shipping charges and duties are not refundable. Mello Wool covers costs when we confirm an item is faulty or incorrect.

Refund and exchange timing

We will email you after the return is received and inspected. Approved refunds are sent to the original payment method within 5–10 business days; your bank may need additional processing time. Exchanges depend on current stock.

Final sale

Items clearly marked Final Sale are not eligible for return, exchange or refund unless they arrive faulty or incorrect. Gift cards are non-refundable. Consumer rights that cannot legally be excluded still apply.

Damaged, faulty or incorrect items

Please do not wear or wash the item. Contact us with your order number and clear photos of the item, packaging and product label so we can review the issue and make it right.

TikTok Shop orders

Start a return or refund request from the order in your TikTok app so the return, refund and payment records stay connected. Mello Wool reviews and processes the request through TikTok Seller Center.